Returns Policy:
As all our orders are custom-made, we are unable to accept returns or exchanges once an order has been confirmed. We encourage you to review your measurements and specifications thoroughly before placing an order to ensure satisfaction with your purchase.
If you have any concerns about your order or if there are any issues with the product upon delivery, please contact us immediately so we can assist you.
Cancellation Policy:
Once an order is placed, a payment is required to begin the production process. Please be advised that all deposits are non-refundable. If you wish to cancel your order, please do so as soon as possible, but understand that once production has commenced, we cannot offer any refunds on deposits.
We appreciate your understanding and encourage open communication regarding your project needs. Should you have any questions about our policies, please do not hesitate to contact us.
1. Information We Collect
We may collect personal information from you in a variety of ways, including when you visit our website, fill out a form, subscribe to our newsletter, or contact us. The types of personal information we may collect include:
- Name
- Email Address
- Phone Number
- Address
- Payment Information (when applicable)
- Any other information you choose to provide
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Process and manage your orders
- Communicate with you regarding your orders
- Improve our website and services
- Send you promotional materials and updates (with your consent)
- Respond to your inquiries and support requests
- Comply with legal obligations
3. Cookies
Cookies are small text files placed on your device to enhance your browsing experience. We use cookies for the following purposes:
- Analysing website traffic and usage patterns
- Personalizing your experience on our website
- Remembering your preferences and settings
- Enabling certain website functionalities
Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled in our systems.
- Performance Cookies: These cookies help us understand how visitors interact with the website by collecting and reporting information anonymously.
- Functional Cookies: These cookies allow us to remember your preferences and improve your experience on our website.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect your ability to use certain features of our website.
4. Data Security
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except to comply with the law, protect our rights, or fulfil our obligations as a service provider.
6. Your Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any concerns regarding your information, please contact us.
7. Changes to This Policy
We may update this Cookie and Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this policy. We encourage you to review this policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about our Cookie and Privacy Policy, please contact us at:
duchyglass@gmail.com
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